Frequently Asked Questions

Payment Information

1. We accept Visa, Master Card, Discover and American Express. We also accept PayPal.

Shipping Information

1. UPS Ground Delivery is 7 to 10 business days, RUSH is 2 to 3 day delivery.

2. Shipping costs are calculated in the shopping cart and charged by "Zone", and reflect a percentage of your order size. "Zones" are determined by the United Parcel Service, based on shipping from our warehouse in California.

3. Tracking Numbers can be obtained by loging into your account.

4. Orders shipped to Hawaii, Alaska, Quam, Puerto Rico and Virgin Islands are subject to higher shipping rates.

Security & Privacy

1. 1StopConnection.com pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, and credit card information.

2. We need your name, billing address, shipping address, e-mail address, home phone number and credit card number to process and ship your order. We will e-mail you to confirm your order and keep you updated on your order status. We may call you to verify your credit card information on a large purchase. We do this for your protection.

Product Information

1. Our products are Made in China.

2. Our Native American Products are not Native American or Indian Made.

3. Alabastrite creations are fashioned by combining oxylite and polystone to form a stone-based, polyresin material. This unique combination allows the sculpting mastery of the artisan to be captured in intricate detail in each handsomely finished product. To clean, dust them - do not wash with water. Alabastrite will allow paint to adhere and is a stone-based material that can be intricately molded.

4. Patchwork Porcelain is a European designer fabric which is then stretched over porcelain figurines. Afterwards, it is coated with lacquer (12 layers). Every application of lacquer is then hand-polished which produces an ultrasmooth texture and a rich shine.Due to the 12 layers of lacquer which covers the products, the texture of the fabrics cannot be felt in the final product. They can only be seen.

5. WATCHES: MECHANICAL - This type of watch requires winding by hand. It is spring driven. AUTOMATIC - This type of watch is self-winding. Its weighted roto works on gravity and your natural wrist movements is what keeps the watch wound. QUARTZ ANALOG - This type of watch uses a battery activated quartz crystal which vibrates 32,768 times per second which permits the energy to move the hands. It is usually accurate to within one minute a year. QUARTZ DIGITAL - This type of watch does not have moving hands, but rather a digital display. They usually feature functions such as an alarm, stopwatch, and day/date. Some may even have additional features.